Support
How can we help you?
If you are experiencing issues with the HerIdentity app, HerLab subscription, or have questions about your account, please reach out to us.
Login or Password Issues
If you’re having trouble signing in or resetting your password, email support@heridentityapp.com from the email address associated with your account.
Managing Your Subscription
HerLab subscriptions purchased through the iOS app are billed and managed by Apple. To change or cancel your subscription, visit your Apple account subscription settings. Refund requests must be submitted directly through Apple Support.
Restore Purchases
If an existing Apple subscription is not recognized, confirm that you are signed in with the Apple account used for the purchase, then use Restore Purchases in the app. If access is still missing or you cannot find that option, email support@heridentityapp.com with a description of the issue. Do not send passwords or payment-card details.
Privacy Requests
To request access to, correction of, export of, or deletion of your personal information, email support@heridentityapp.com. We may need to verify your identity. See our Privacy Policy for details, including retention and provider-related requests.
Deleting Your Account
Start account deletion from the app’s account settings. If you cannot access your account or need help, email support@heridentityapp.com. Deletion is subject to the retention and provider limitations described in our Privacy Policy. Deleting your account does not cancel an Apple subscription; cancel it separately through your Apple account subscription settings.
Report a Safety Concern
To report inappropriate content, harassment, or another concern involving The Sisterhood, use the reporting tools inside the app or email support@heridentityapp.com.